Privacy Policy
Last update: September 21, 2023
At "On my skin", respecting your privacy is a core value. Our privacy policy aims to inform you of our commitment to the protection of your personal information that you provide us through our site, our communications, and our services.
"On my skin" is committed to protecting the confidentiality and security of its patients' personal information in accordance with Bill 25 in Quebec. The following policy explains how we collect, use, disclose, and protect your personal data.
We aim to offer you a secure and transparent experience. By using our services, you agree to the terms of this privacy policy. We reserve the right to update it periodically.
Collection and Use of Personal Information
We collect personal data to provide you with information about our products and services. The personal data we collect may include, but is not limited to:
- Your contact details, such as your first/last name, address, phone number, and email.
We use this data solely for the provision of our services, for internal management, and to comply with legal requirements. For example, we use your personal information for the following purposes:
- Communicate with you.
- Bill for products and services rendered.
- Comply with legal and regulatory requirements.
Forms and Methods of Collection
Your personal data is collected through the following methods:
Contact form
Newsletter registration form
Stripe payment form
The information thus collected is used for the following purposes:
Transmission of information and promotional offers
Statistics
Contact
Payment
Online Purchase Transaction
We use the services of an external provider to enable our users to make online transactions. Any purchase made through a provider's website is subject to the terms of use specific to that site. For more details, please visit Stripe's site at the following address: https://stripe.com/fr.
Notwithstanding the above, in the event that certain financial information, such as a credit card number, is provided to us, it will be processed through a secure gateway to execute the transaction. In this case, the payment details will not be retained by "Sur ma peau" but will be sent directly to the provider or the financial institutions responsible for processing transactions.
Sharing and Disclosure of Personal Information
We do not share your personal data with third parties.
We do not sell your personal data to third parties, and we are committed to protecting your privacy.
External Links
Our website may contain links to other websites. Please note that our privacy policy does not apply to these external sites. We encourage you to review the privacy policy of these sites when you visit them.
Automatic Data Collection
When you access our site, information is automatically exchanged between your computer and our servers to ensure our site is compatible with your equipment. This information is collected to understand how our visitors use our site, to enhance their experience, and to produce aggregate statistics.
Use of Cookies (Cookies)
Essential and functional cookies
Essential cookies are necessary for the operation of this website and cannot be deactivated. Functional cookies ensure that the website operates correctly and securely. These cookies allow our website to remember the choices you make and offer enhanced features. If you disable these cookies, some parts of our website will not function correctly.
Cookies we use on this site:
• Google Fonts
• JQuery
• Website cookies
Analysis cookies
Analysis cookies allow us to count visits and sources of traffic so we can measure and improve the performance of our website. They help us identify error messages, log the number of visitors on a page, and see how visitors move around the site. All the information collected by these cookies is grouped and anonymous.
Cookies we use on this site:
• Google Analytics
• Google Tag Manager
Marketing cookies
We use cookies, web beacons, invisible pixels, and other technologies on our site. These technologies enable us to send you relevant advertisements about our products and services on various websites.
For example, cookies can be placed on your device when you visit our site. These cookies may inform our advertising agencies and networks that you have visited our site. When you visit other companies' websites in the advertising network, these cookies help our advertising agencies use interest-based advertising techniques to predict which ads are likely to interest you based on your browsing habits.
Cookies we use on this site:
• Facebook (Meta)
• Google AdWords
You can manage your privacy settings at any time by
clicking here.
Intellectual Property Rights
All intellectual property rights related to our site are reserved. Reproducing any content from our site for purposes other than personal information is strictly prohibited without our prior written permission.
Data Security
We have implemented rigorous and appropriate security measures to protect your personal information from unauthorized access, loss, disclosure, or modification.
Retention and Destruction of Data
We only keep your personal information for the time necessary for the purposes for which it was collected. Beyond this duration, we destroy it.
When we destroy it, we take the necessary measures to ensure that no unauthorized person can access it during the destruction.
Your Rights Regarding Your Data
You have the right to access your personal information, correct it, update it, or delete it. You can withdraw your consent at any time.
Contact - Personal Information Protection Officer
In accordance with the Act respecting the protection of personal information in the private sector, our personal information protection officer is Isabelle Guévremont-Marcotte. For any questions or requests concerning the protection of your personal information, you can contact her at the following details:
isabelle@onmyskin.ca
514-564-4406
If you have any questions about our privacy policy or if you would like to know more about your rights under Bill 25, please contact us. We are committed to addressing your concerns responsibly and in compliance with applicable laws.
We thank you for your trust in "On my skin". Your privacy is vital, and we are committed to protecting it.
Return Policies
Thank you for shopping at On my skin. We hope that your purchases meet and exceed your expectations and needs.
Unfortunately, On my skin does not accept returns or exchanges on merchandise/products purchased online and received in delivery.
No refunds or price adjustments will be possible during sales such as Black Friday, Cyber Monday, Boxing Day or any other current available promotions.
